Privacy Policy

Effective Date: September 29, 2026

Freshpass Developments LLC ("FreshPass," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use the FreshPass mobile application, website, and related services.

1. Information We Collect

Depending on how you use FreshPass, we may collect:

• Account Information: Name, email address, telephone number, profile information, account type, and other information you provide when creating or managing an account.
• Business and Professional Information: For beauty professionals and businesses, we may collect business names, professional profiles, services, pricing, schedules, availability, portfolio content, staff information, and related business information.
• Booking and Transaction Information: We process information relating to appointments, memberships, services, purchases, tips, cancellations, and transaction history.
• Payment Information: Payments may be processed through third-party payment providers such as Stripe. FreshPass does not necessarily receive or store complete payment-card or bank-account credentials handled directly by the payment provider.
• Photos and AI Features: When you choose to use features such as FreshPass's AI hairstyle try-on tools, we may process photographs or selfies you voluntarily provide to generate requested results. Images may be transmitted to service providers that assist us in providing AI functionality.
• Location Information: With your permission, FreshPass may use location information to provide location-based features, such as displaying nearby businesses, professionals, or services. You can control location permissions through your device settings.
• Device and Usage Information: We may collect information about your device, operating system, application activity, interactions with FreshPass, diagnostic information, and similar technical data used to operate and improve the service.
• Communications and User Content: We may process messages, reviews, comments, uploaded content, support requests, and other information you voluntarily submit through FreshPass.

2. How We Use Information

We may use information to provide and maintain FreshPass; create and manage accounts; facilitate bookings and memberships; process transactions; connect customers with businesses and professionals; provide AI-powered features; personalize the user experience; send transactional and service notifications; provide customer support; improve performance and functionality; prevent fraud, abuse, and security incidents; and comply with applicable legal obligations.

3. How We Share Information

We may share information with service providers that perform functions on our behalf, including payment processing, cloud hosting, communications, analytics, artificial intelligence processing, and other infrastructure necessary to operate FreshPass.

Information may also be shared between customers and businesses or professionals when necessary to facilitate appointments, services, communications, payments, or other features requested by the user.

We may disclose information when required by law or when reasonably necessary to protect FreshPass, our users, or others.

FreshPass does not sell personal information for money.

4. Artificial Intelligence Features

FreshPass may offer AI-powered features, including hairstyle visualization and recommendations.

When you voluntarily submit an image for an AI feature, the image may be processed by FreshPass and third-party technology providers solely as necessary to provide and operate the requested functionality, subject to the applicable provider arrangements and this Privacy Policy.

Users should only upload images they have the right and permission to use.

5. Payments

FreshPass may use third-party payment processors, including Stripe, to facilitate payments and payouts. Payment providers process information according to their own privacy policies and applicable agreements.

FreshPass may receive limited transaction information necessary to maintain records, provide services, resolve disputes, and administer transactions.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain legitimate business records, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention periods may vary depending on the type of information and the reason it was collected.

7. Account and Data Deletion

Users may request deletion of their FreshPass account and associated personal information through available account controls or by contacting FreshPass.

Certain information may be retained when required by law or reasonably necessary for legitimate purposes such as transaction records, fraud prevention, security, dispute resolution, or regulatory compliance.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no electronic transmission or storage system can be guaranteed to be completely secure.

9. Children's Privacy

FreshPass is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

10. Your Privacy Choices

Depending on your location and applicable law, you may have rights concerning your personal information, including rights to request access, correction, or deletion.

You may also control certain permissions, such as location, photos, camera access, and notifications, through your device settings.

11. Third-Party Services

FreshPass may contain integrations with or links to third-party services. Those services may have their own privacy practices, and this Privacy Policy does not govern information processed independently by those third parties.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When changes are made, we may update the effective date displayed at the top of this policy. Material changes may also be communicated through FreshPass or other appropriate means.

13. Contact Us

For questions or requests concerning this Privacy Policy or your personal information, contact:

Freshpass Developments LLC
Email: daniel@getfreshpass.com
Website: getfreshpass.com