Effective date: March 17, 2026 | Last updated: March 17, 2026
FreshPass respects your right to control your personal data. This page explains how you can request deletion of your account and all associated data from our systems.
You can request deletion of your FreshPass account and personal data using any of the following methods:
Your account and data will be queued for permanent deletion.
Send an email to support@fresh-pass.com with:
We will verify your identity before processing the request.
When your deletion request is processed, the following data is permanently removed from our systems:
| Data category | What is deleted |
|---|---|
| Account information | Name, email address, phone number, date of birth, country, ZIP code, password hash, profile photo/avatar |
| Social login identifiers | Facebook ID, Google ID, Apple ID stored in your FreshPass account |
| Appointments & bookings | Appointment history, booking notes, service selections |
| Messages | All chat messages and file attachments sent or received |
| Reviews | Ratings and comments you submitted for businesses |
| AI-generated content | Hair try-on results, uploaded images, and related AI request history |
| Subscriptions | Active subscriptions are cancelled and subscription records are removed |
| Push notification tokens | Expo push tokens are deleted; you will no longer receive notifications |
| Referral data | Referral codes and associated records |
| Uploaded documents | All files and images you uploaded to the platform |
In certain cases, we are legally required to retain limited records:
Retained records are anonymised and cannot be used to identify you.
Deletion requests are processed within 30 days of receipt. You will receive a confirmation email once your data has been deleted. During the processing period, your account will be deactivated and inaccessible.
If you signed in using a social login provider, deleting your FreshPass account removes all data we received from that provider. However, you should also revoke FreshPass's access in the provider's settings:
Your payment card details are stored by Stripe, not by FreshPass. When we delete your account, we also request deletion of your Stripe customer profile. For questions about data Stripe holds, refer to Stripe's Privacy Policy.
For questions about data deletion or to submit a request: